Tactful AI Raises $1M in Pre-Series A to Transform Customer Experience
Cairo, Egypt – Egyptian-born customer experience (CX) platform Tactful AI, enabling enterprises to transform customer service using Agentic AI, has raised $1 million in a Pre-Series A funding round, co-led by Foras AI and M Empire, with participation from prominent deep-tech angel investors.
Over the past 12 months, Tactful AI achieved more than 100x growth in platform usage, driven by a strategy focused on product–market fit and close collaboration with enterprise clients including Elaraby Group, Raneen, Lucky App, valU, and Bosta, spanning sectors such as retail, fintech, logistics, and consumer services.
Mohamed Elmasry, Founder and CEO of Tactful AI, said:
“Over the past year, we made a conscious decision to prioritise depth over speed, focusing on product–market fit and working closely with enterprise customers to solve real CX challenges. The result was more than 100x growth in platform usage and a much clearer understanding of how Agentic AI can be applied effectively in production environments.”
The Pre-Series A funding will be used to:
- Strengthen growth in the Egyptian market, where Tactful AI has demonstrated strong enterprise traction.
- Explore and validate new regional markets across EMEA.
- Accelerate R&D, enhancing the platform’s agentic capabilities, scalability, and integrations, building on a previously announced $5 million investment in R&D.
Maged Ghoniema, General Partner at M Empire, said:
“We believe the future of customer experience will be shaped by platforms that enable speed, adaptability, and intelligent execution, not just more tools. Tactful AI has demonstrated strong traction, disciplined focus on product–market fit, and a deep understanding of enterprise needs. We’re excited to support the team as they scale.”
Mohamed Aboulnaga, General Partner at Foras AI, added:
“What stood out to us is Tactful AI’s ability to translate advanced AI concepts into practical, high-impact CX improvements. Their growth, enterprise adoption, and long-term commitment to R&D position them well to build a category-defining CX platform for the region and beyond.”
