Breez AI Raises $1.3M Pre-Seed to Build the Missing Infrastructure Layer for Scalable Voice AI
Breez AI has raised $1.3 million in pre-seed funding to scale its real-time voice infrastructure platform, designed to make phone-based operations reliable, scalable, and natural-sounding.
The round was led by Wamda Capital, with participation from DASH Ventures, FENA Holdings, and a group of strategic angel investors.
The funding will be used to accelerate product development and support global expansion, as Breez continues to address one of the most persistent challenges in enterprise automation: unreliable voice infrastructure.
Breez enables businesses to deploy real-time Voice AI in minutes, without writing code, by unifying global routing, uptime, and latency into a single, dependable phone workflow. The platform replaces fragmented, vendor-heavy voice stacks that were originally designed for human call centers—not real-time automation.
As call volumes surge across North America and the GCC, Breez has already launched paid proofs of concept capable of handling thousands of calls per day, and is actively partnering with AI and contact-center providers to run live deployments at scale.
The Infrastructure Gap Holding Voice AI Back
Despite rapid advances in conversational AI, voice systems remain fragile.
Each phone call relies on dozens of simultaneous, millisecond-level decisions—routing, media delivery, AI processing, and carrier coordination. Most enterprises attempt to manage this complexity using disconnected providers and regional networks, leading to dropped calls, delayed responses, robotic interactions, and inconsistent performance.
“This isn’t an AI problem,” the company notes. “It’s an infrastructure problem.”
Voice continues to dominate customer service, accounting for approximately 55% of contact-center interactions, while the global call-center market is valued at $37.4 billion in 2025 (Plivo, 2025; Future Market Insights, 2025).
Voice AI Built for Production
Breez replaces fragmented systems with a single no-code orchestration layer, allowing organizations to deploy multilingual, natural-sounding Voice AI at scale, without complex integrations or additional engineering headcount.
“I started Breez because voice was the last manual bottleneck in digital operations,” said Karim Malhas, Founder and CEO.
“What breaks voice isn’t the AI—it’s the systems around it. We built the missing layer: reliable calls at scale, with no developers and no stitching.”
“Voice never kept up with digital,” Malhas added. “Our goal is to make it as reliable as software—push a button, go live globally, and stay fast.”
The conversational AI market is expected to exceed $23 billion by 2027 (FutureCIO, 2024), reinforcing the need for production-grade voice infrastructure.
